Shipping

Shipping Policy 

Australia

Zilvia Jewelry offers free standard shipping Australia-wide on orders over AUD $80.

For orders under AUD $80, a standard shipping fee of approximately AUD $10.60 applies.

Standard delivery usually takes 3–5 business days after dispatch, depending on your location.

All Australian orders are shipped via Australia Post and include tracking.

International Shipping

We currently ship to New Zealand, the United States and the United Kingdom.

Estimated standard delivery times after dispatch are:

New Zealand: 4–7 business days
United States: 5–9 business days
United Kingdom: 4–7 business days

International shipping fees are calculated at checkout based on your destination and order.

Please note that international delivery times are estimates only and may be affected by customs processing, local postal services, public holidays or other circumstances outside our control.

Processing & Delivery

We aim to dispatch orders within 5 business days after your order is placed.

Once your order has been dispatched, you will receive tracking information where available.

Delivery times for pre-orders, personalised items or special orders may vary and will be advised separately.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Zilvia Jewelry is not responsible for delays caused by customs clearance.

Delivery Address

Please make sure your delivery address is complete and correct before placing your order.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to have the order sent again.

Lost or Delayed Parcels

Delivery times are estimates only, and occasional delays may occur.

If your parcel has not arrived within the estimated delivery timeframe, please check your tracking information and contact us so we can assist you.

If tracking shows that a parcel has been delivered but you cannot locate it, please contact the carrier and our customer service team as soon as possible so the delivery can be investigated.

Nothing in this policy excludes or limits any rights you may have under applicable consumer law.

Contact Us 

For any shipping enquiries, please contact us at:

zilviajewelry@gmail.com